Frequently Asked Questions
Everything you need to know about SOU・SOU's modern Japanese textiles and service.
What is the concept behind SOU・SOU products?
SOU・SOU, based in Kyoto, aims to 'Create New Japanese Culture' by redesigning traditional Japanese items like Tabi shoes, Kimonos, and textiles to fit modern lifestyles while preserving heritage craftsmanship.
Do you offer international shipping?
Yes, we ship worldwide from our headquarters in Kyoto, Japan. Shipping costs and delivery times vary by destination and are calculated at checkout based on the weight of your order.
How can I determine my size for Tabi shoes and apparel?
Each product page includes a detailed size chart. For Tabi shoes, we recommend measuring your foot length in centimeters for the most accurate fit. If you are between sizes, we generally suggest sizing up.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, JCB), PayPal, and various regional payment providers to ensure a secure and convenient shopping experience.
What is your return and exchange policy?
We accept returns for unused items in their original packaging within 14 days of delivery. Please note that customers are responsible for return shipping costs unless the item is defective.
Are the textile patterns original designs?
Yes, all patterns are original textile designs created by Katsuji Wakisaka, who aims to express the beauty of Japanese seasons and nature through vibrant, contemporary motifs.